Request Refund

Request a Refund

If you believe you are eligible for a refund according to our Refund Policy, please contact us to request a refund.

How to Request a Refund

Email: [email protected]

Please include the following information in your refund request:

1. Order Number or Transaction ID: Your purchase order number or transaction ID from Creem
2. Purchase Date: The date you made the purchase
3. Reason for Refund: A clear explanation of why you are requesting a refund
4. Supporting Documentation: Any relevant screenshots or documentation (if applicable)

Processing Time

• We will review your refund request within 5-7 business days
• If approved, refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method

Refund Eligibility

Please review our Refund Policy to understand the conditions under which refunds may be granted.

Contact Information

Location: Shenzhen, China Email: [email protected] Website: https://newparent.ai

Thank you for choosing NewParent AI!